Shipping
1) We ship world wide, to one address per order. However, we regret that due to flight restrictions from time to time resulting from Covid-19, we will not be shipping to countries outside Singapore.
2) Shipping details are provided in the paragraphs 3,4 ,5 & 6 below.
3) Shipping: For delivery to Singapore address
3.1) We mail orders using the Singapore Post service
3.2) For orders $59.99 and below, the mailing charge using SMARPAC mail is $3.20
3.3) For each order $60 and above, we offer complimentary SMARTPAC mail.
3.4) Expected arrival of the parcel will be 3 to 5 business days from date of mailing.
4) Shipping: For delivery to Malaysia & Brunei address. This will be suspended until further notice. Paras 4.1 to 4.3 are not valid for now.
4.1) We mail orders using the Singapore Post service.
4.2) Shipping rate is flat fee of $6 per order, using Air mail registered service. We offer free shipping for each order of $100 & above.
4.3) Expected arrival of the parcel will be 10 to 15 business days from date of mailing. Delays will be expected in view of flight restrictions during the current covid-19 environment.
5) Shipping: For delivery to parts of Asia: This will be suspended until further notice. Paras 5.1 to 5.4 are not valid for now.
a) China, HongKong, South Korea, Macau, Taiwan
b) Cambodia, Indonesia, Myanmar, Philippines, Thailand, Vietnam
5.1) We mail orders using the Singapore Post service.
5.2) Shipping rate is flat fee of $10 per order, using Air mail registered service.
5.3) We offer free shipping for each order of $100 & above.
5.4) Expected arrival of parcel will be 30 to 60 business days from date of mailing. Delays will be expected in view of flight restrictions during the current covid-19 environment.
6) Shipping: For delivery to rest of the world. This will be suspended until further notice. Paras 6.1 to 6.4 are not valid for now.
6.1) We mail orders using the Singapore Post service
6.2) Shipping rate is flat fee of $14 per order, using Air mail registered service.
6.3) We offer free shipping for each order of $100 & above.
6.4) Expected arrival of the parcel will be 60 to 90 business days from date of mailing. Delays will be expected in view of flight restrictions during the current covid-19 environment.
7) Incorrect shipping address provided by you
7.1) We are not be liable for your non-receipt of your order resulting from incorrect and/or incomplete shipping address provided by you when you place an order with us.
7.2) However, we are happy to re-mail your order should the Singapore Post return your parcel to us, with the products in good condition. In this eventuality, we will contact you via email, to request for your correct address, so that you can receive your order and enjoy our product!
7.3) You would have to reimburse us with the shipping charges for re-mailing, and the mode of reimbursement will be communicated to you, by us.